IT Operations
Intelligent IT Service Management
Elevate your IT operations with AI-powered automation that handles end-user support and engineering team workflows—reducing ticket volume and accelerating incident resolution.
40-50% ticket reduction
85% first-contact resolution
30-40% faster triage
End-User Self-Service
Empower employees with instant IT support for password resets, software access requests, and troubleshooting—resolving 85% of issues at first contact without human intervention.
- Instant password resets and account unlocks
- Software access request routing and approval
- Guided troubleshooting for common issues
- VPN, email, and connectivity support
IT Engineering Team Automation
Streamline IT engineering operations with intelligent ticket routing, incident management orchestration, and provisioning automation—reducing triage time by 30-40%.
- Intelligent ticket routing based on issue classification and team expertise
- Incident management orchestration with automated escalation
- Knowledge base automation and maintenance
- Provisioning automation reducing onboarding from days to hours
See It In Action
Instant Password Reset
I forgot my password and can't log in.
✓ Identity verified via security question
✓ Security question answered correctly
Password reset complete!
Temporary password sent to j***[email protected]
Login and create a new permanent password
View password requirements
✓ Security question answered correctly
Password reset complete!
Temporary password sent to j***[email protected]
Login and create a new permanent password
View password requirements
Software Access Request
I need access to Salesforce for the Q1 sales review.
Access request summary:
• Application: Salesforce (Sales Cloud)
• Access level: Read-only
✓ Automated validation:
• Your role is authorized for Salesforce
• Estimated provisioning: 2-4 hours
Request sent to your manager for approval
• Application: Salesforce (Sales Cloud)
• Access level: Read-only
✓ Automated validation:
• Your role is authorized for Salesforce
• Estimated provisioning: 2-4 hours
Request sent to your manager for approval
VPN Troubleshooting
My VPN won't connect. Says "Authentication failed."
✓ Diagnostics complete:
• VPN client: Up to date
• Server status: ✓ Operational
• Your account: ⚠ MFA token expired
Solution:
Open authenticator app and find "Company VPN"
Re-enroll MFA now
• VPN client: Up to date
• Server status: ✓ Operational
• Your account: ⚠ MFA token expired
Solution:
Open authenticator app and find "Company VPN"
Re-enroll MFA now
Intelligent Ticket Routing
Route ticket #IT-9247: "Database query performance degraded on prod-db-03"
✓ Automated classification:
• Category: Database Performance
• Priority: High (customer-facing)
Context enrichment:
• Recent changes: Schema migration 2 hours ago
• Affected queries: dashboard_metrics_aggregation
Assigned to: Database Engineering (Mike Chen)
• Category: Database Performance
• Priority: High (customer-facing)
Context enrichment:
• Recent changes: Schema migration 2 hours ago
• Affected queries: dashboard_metrics_aggregation
Assigned to: Database Engineering (Mike Chen)
Automated Provisioning
Provision IT accounts for Alex Rodriguez, Product Manager, starting Monday.
✓ Accounts created:
• Email: [email protected]
• Slack, GitHub, Jira, Confluence
• Zoom Pro license
✓ Equipment ordered:
• MacBook Pro 16" M3, 32GB RAM
• Delivery: 3 days before start date
• Email: [email protected]
• Slack, GitHub, Jira, Confluence
• Zoom Pro license
✓ Equipment ordered:
• MacBook Pro 16" M3, 32GB RAM
• Delivery: 3 days before start date
4 minutes
Provisioning time
vs. 2-3 days manual
98% automation rate
98% automation rate